FAQ

Introduction

EggDonationFriends.com is where you can easily find and compare information on clinics offering egg donation programs. EggDonationFriends.com links patients to clinics offering in vitro fertilization programs with donor eggs. Our mission is to help people review clinics from all over the globe and find the one best for themselves. We deliver practical information about each clinic and its offer – and give our users the opportunity to look over and compare various places and facilities. We believe it makes their decision much easier!

Clinic profile

  1. Is it possible to add my clinic to the database? How to do that?
    YES, you can easily add your clinic by completing the questionnaire you receive from us.
    If you would like to add your clinic to our data base, write to us on: info@ivfmedia.org. We will send you the questionnaire. Complete it and send us back. The form must be fully completed. We enter your data to our website.
  2. How to claim an existing clinic entry as yours?
    You can not claim an existing clinic entry as yours. All clinic’s profiles are managed by IVF Media Admin.
  3. Is it possible to list multiple clinics in one account?
    YES – provided that all clinics listed are divisions of the same institution. The option is available to clinic networks only. Each single clinic may be entered into the EggDonationFriends.com database only once.
  4. How much does it cost to list a clinic on EggDonationFriends.com?
    Adding your clinic to EggDonationFriends.com database is free of charge!
  5. What type of data can be added to EggDonationFriends.com?
    EggDonationFriends.com allows you to add clinic’s contact information, graphic and/or video materials, descriptions and specifications on IVF egg donation procedures performed by the clinic, and information on egg and sperm donors.
  6. How is clinic’s information sorted?
    EggDonationFriends.com displays clinic’s information divided into 5 sections:

    1. Overview – general information divided into several parts
    2. Egg Donation IVF (fresh cycle) – information about in vitro fertilization programs with fresh oocytes
    3. Egg Donation IVF (frozen cycle) – information about in vitro fertilization programs with frozen oocytes
    4. Donors Profiles – information about egg donors and sperm donors
    5. Reviews – patients’ opinions on clinics
  1. When and how can I change/update clinic’s information?
    Clinic’s information can be updated currently. Changes can be made by sending updated questionnaire on: info@ivfmedia.org.
    Based on information from you, we will update your clinic data.
  1. Can I link my EggDonationFriends.com profile to a clinic’s account on Facebook, Twitter and/or LinkedIn?
    YES, clinic’s profile on EggDonationFriends.com can be easily linked to your Facebook, Twitter and other social media.

Clinics search engine

  1. How can users find my clinic on EggDonationFriends.com?
    The main tool for finding clinics on EggDonationFriends.com is the website’s search engine (browser).
  2. By what features can users browse clinics?
    com allows users to browse clinics by:
    1. Destination: Country or City
    2. Treatment options
  1. How are search results displayed on EggDonationFriends.com?
    Search results are displayed as a listing of ten per page. Presented is clinic’s full name along with its general basic information.
  2. What determines the order in which clinics are displayed in search results?
    Clinics order displayed in search results is determined by EggDonationFriends.com administrator.
  3. Why is my clinic NOT displayed on the FIRST page of search results?
    Normally, search results are listed by the date of adding a clinic to EggDonationFriends.com. However, you can influence search results order… Find out how to ensure proper positioning in the EggDonationFriends.com database browser!
  4. Can I influence my clinic’s position in EggDonationFriends.com browser’s search results?
    YES, you can purchase clinic’s top search results positioning for a specified period of time.
  5. Can I purchase a particular position of my clinic’s record on EggDonationFriends.com search results listing?
    NO, you can not purchase a particular position in search results – on a list of clinics displayed on EggDonationFriends.com main page.
  6. Can I make my clinic stand out from others in search results? If so, how do I do that?
    YES, you can make your clinic stand out from others in search results if you:

    • Verify and/or update clinic’s information regularly – so that your record becomes clearly marked with a Trusted Clinic Certificate;
    • Add images and/or graphics and/or videos – so that a thumbnail of your record becomes visible in the listing
    • See also: advertising opportunities at EggDonationFriends.com
  7. How can users sort EggDonationFriends.com search results?
    Users cannot sort clinics listing displayed on the homepage. They can not sort out clinics listing presented for a given country too.

Reviews

  1. Only registered users can add their reviews of clinics.
    To add your review please select a clinic and press Add a review button.
  2. My clinic was given a negative review – how should I respond?
    com editorial team moderates all opinions and comments posted on our page as reviews. We check all posts to make sure that they are true and come from real patients. We invite clinics to respond to all patients’ feedback directly. We encourage you to answer negative reviews in an open, honest and respectful manner.
  3. Can reviews be deleted?
    NO, authentic and true opinions cannot be deleted. EggDonationFriends.com editorial team checks on all comments posted on our page as reviews.
  4. Shall I receive an email notification whenever a new review of my clinic is posted?
    NO, EggDonationFriends.com editorial team does not notify clinics about new reviews recently posted on the website. However, any reviews which may be deemed negative shall be verified with the clinic in question.
  5. What is the procedure of verification/falsification of a review – and of its possible consecutive removal from EggDonationFriends.com?
    Whenever a negative review is posted, EggDonationFriends.com editorial team will contact both the patient commenting, and the clinic in question. If the patient changes his decision, EggDonationFriends.com will respect the patient decision. Should we find out that a review is based on facts and the patient will not change his decision about publishing his review, it shall remain published. However, we do perceive clinics as essential partners in the process of communicating with patients and verifying opinions expressed by them.

The Trusted Clinic Certificate

  1. What is a Trusted Clinic Certificate?
    The Trusted Clinic Certificate guarantees that all information about a given clinic available through EggDonationFriends.com is fully transparent, reliable and complete.
  2. How and when can I receive a Trusted Clinic Certificate?
    The Trusted Clinic Certificate is awarded to every clinic which provides its information on EggDonationFriends.com in an accurate, exhaustive and transparent manner. It allows users to easily access high-quality knowledge about clinics and services of their interest. EggDonationFriends.com verifies all data prior to certification. Certificate is granted for a period of one year and can be renewed incessantly.
  3. Can I use my Trusted Clinic Certificate for marketing purposes? 
    YES, your clinic is welcome to make use of the Trusted Clinic Certificate for marketing purposes – during the period for which the certificate was granted.
  4. Do I have to pay for the Trusted Clinic Certificate?
    NO, receiving the Trusted Clinic Certificate is free of charge.
  5. How long will my clinic be marked as awarded the Trusted Clinic Certificate?
    The certificate is awarded for a period of one year – counting from the day of the last clinic verification on EggDonationFriends.com.
  6. How long can I use the Trusted Clinic Certificate outside EggDonationFriends.com website?
    Trusted Clinic Certificate is awarded for a period of one year. Thus, this is when you are welcome to use it for marketing purposes – also outside EggDonationFriends.com website.
  7. What do I do to receive, prolong or renew my Trusted Clinic Certificate?
    To prolong or renew your Trusted Clinic Certificate you need to provide EggDonationFriends.com with any requested data – including complete, accurate and transparent information about your clinic as well as about egg donation programs it offers.

Contact with patients

  1. Does EggDonationFriends.com mediates in communication between clinics and patients?
    EggDonationFriends.com provides patients with clinics’ contact information so that they can reach them themselves.
  2. Does EggDonationFriends.com control clinic-patient communications?
    NO, EggDonationFriends.com does not control communications between clinics and patients. However, should a clinic repeatedly ignore questions and requests from patients and/or EggDonationFriends.com, it may be removed from the database by the moderator.
  3. Does EggDonationFriends.com charge clinics for enquiries submitted by patients?
    YES, EggDonationFriends.com charges clinics for enquiries submitted by patients.

Articles section

  1. What are Articles?
    Articles are text, video or graphic materials containing useful information on egg donations. They are authored either by EggDonationFriends.com experts or the clinics (after prior approval from EggDonationFriends.com editorial team).
  2. Who can post materials in the Articles section?
    Articles are posted by EggDonationFriends.com editorial team. Clinics interested in publishing articles of their own need to contact EggDonationFriends.com editorial team first.
  3. How to post materials in the Articles section?
    Please send your article’s draft to EggDonationFriends.com editorial team. They will edit the article and publish it – thus making it available to all users.
  4. What can the Articles be about?
    The Articles may be on any topic related to IVF and/or egg donation.
  5. What types of materials can be posted in the Articles section?
    Any type of material that is technically eligible for posting – such as text, images, graphics, videos, etc. – can be posted in the Articles section.
  6. What is the maximum size/length of a material to be posted in the Articles section?
    The size/length of a material is not a criterion of its posting or rejection. Final decision on whether to post an Article or not belongs to EggDonationFriends.com editorial team. If a material does not meet requirements set, the editorial team will likely give you feedback and suggest necessary changes or corrections.
  7. Does EggDonationFriends.com charge clinics for posting their materials in the Articles section?
    YES, EggDonationFriends.com charges clinics for posting their materials in the Articles section.
  8. How can I make my article more visible?
    There are several things you can do to make your article more visible:
    – Make sure that your article is TAGGED. The most popular TAG’s are visible on the EggDonationFriends.com homepage.
    – Assign your article to a specific category which users may find interesting.
    – Let as many clients and friends of yours know about your article, and encourage them to add comments which makes any article much more attractive.
    Purchase a direct hyperlink in the Recent Articles section of EggDonationFriends.com homepage.
  9. Can I add my comments to an article?
    YES, you are welcome to comment all articles posted at EggDonationFriends.com.

Advertising opportunities

  1. Can I buy ads at EggDonationFriends.com?
    YES, you can buy different types of ads at EggDonationFriends.com.
  2. What types of advertising are available to clinics at EggDonationFriends.com?
    Advertising opportunities available to clinics:

    • Destination Media Pack gives you the most powerful advertising:
      1. IVF Egg Donation CITY campaign
      2. IVF Egg Donation COUNTRY campaign
    • Find your Clinic with Ease! – All Inclusive High Quality Enquiry Media Pack:
      1. For 3 month
      2. For 6 month
      3. For 9 month
      4. For 12 month
    • Other advertising services:
      1. a featured listing within our listing pages
      2. banner advertising on specific pages or throughout the site.

What is an High Quality Enquiry (HQE)?

The HQE is a genuine referral from a person looking for a specific treatment, in a particular location. Our users choose a specific clinic before making their enquiry. Delivered direct to clinics, our enquiries are specific, relevant and timely. EggDonationFriends.com sells packs of enquiries to clinics who are interested in treating more patients. Enquiries are delivered by email direct from EggDonationFriends.com users.

Another source of the HQE is the questionnaire in which he defines his expectations concerning the clinic. Questions are grouped in following sections:

  1. My situation
  2. Preferred Treatment Options
  3. My medical history
  4. My Partner
  5. Preffered destination & Budget
  6. My questions & needs
  7. Planned treatment start time

IVF Media consultant analyses the patient’s enquiry and chooses three clinics, which meet with his expectations. The consultant makes a choice only among the clinics, which bought the subscription. After a careful selection a Consultant sends the Patients enquiry to max 3 clinics only.

The patient awaits a personalized offer based on the conveyed data within 24h. The Clinic answers patient’s questions and transfers the personalized offer.

After the month ends, IVF Media sends a report to the clinic. Each questionnaire transferred to the clinic lowers the subscription charge by the cost of one enquiry.

Important Note: An enquiry is not a confirmed patient. It is the clinic’s responsibility to follow up on all enquiries. The patient will make the final decision about where they purchase treatment.

What is an HQE Pack?

We have a very simple pricing model. Enquiries from EggDonationFriends.com users usually start at around €20 each. We sell enquiries in packs. A clinic assigns a budget, and they will receive a flow of enquiries direct from patients until the budget runs out. There are no management fees or extra charges, clinics pay only for results. Want more enquires per day? Flexible pricing means you control the flow of enquiries you get. We’re happy to talk you through it, and we have an starter pack if you’d like to see how it works first hand.

  1. How much does it cost to get patient enquiries from eggdonationfriends.com?
    It depends on the offer you choose. Enquiries start from around €15 each, and we sell them in packs. Email info@ivfmedia.org or call us at + 44 1865 58 9402 for a personalised quote. You can buy a small starter pack if you want to try out the service. Contact our sales team for more info on info@ivfmedia.org.
  2. This enquiry is for a treatment I don’t offer. Can I get a refund?
    YES, you can get a refund, if you use All Inclusive offer.
  3. This enquiry was a no-show. Can I get a refund?
    YES, you can get a refund, if you use All Inclusive offer.
  4. I got several enquiries from the same person, will I be charged?
    YES, you can get a refund, if you use All Inclusive offer.
  5. I had an enquiry for a brand-name treatment, which I do not offer. Can I have a refund?
    YES, you can get a refund, if you use All Inclusive offer.
  6. An enquiry was made for a named treatment that we do not offer, are we entitled to a refund?
    YES, you can get a refund, if you use All Inclusive offer.
  7. An enquiry was made that we deemed to be ‘high risk’. Can I have a refund?
    YES, you can get a refund, if you use All Inclusive offer.
  8. How do ad sales work at EggDonationFriends.com?
    Ad sales are processed by EggDonationFriends.com customer services:

    1. Christopher Kant
      Sales Manager
      M. christopher@ivfmedia.org
      T. + 44 1865 58 9402
    2. Peter Madey
      Sales Representative
      M. peter@ivfmedia.org
      T. +44 2032 90 24 65
  9. For what periods of time are the ad spaces sold at EggDonationFriends.com?
    Each ad space is sold for a 1-month period or a multiple thereof or 1-year period.

IVF CLINIC AWARD

  1. How to enter?
    To enter the IVF Award all applicants must read and understand the Terms and Conditions and complete the Entry Form for your chosen category. Applicants must be authorised to enter their organisation into the awards programme. Participation in the IVF Award is by the official entry forms only available at www.whereIVF.com. By lodging your submission, you agree to be bound by the Terms and Conditions of entry. Entries must be in English.
  1. Who can enter?
  • IVF Centre
  • IVF Medical Agency
  • Sperm Bank
  • Egg Bank
  1. What are entry requirements?
    All entries for consideration must be lodged via e-mail: IVFAward@ivfmedia.org and include the required information. Word’s forms will be accepted only. IVF Media reserves the right to declare any entry ineligible, if during the term of the award process your entry form is incomplete or deficient, false or misleading in any way. Your entry will be allocated to the IVF Award category, based on your entry form. You must be a web-enabled at least at one of the IVF Media website. It is the responsibility of the applicant to provide the relevant information for their entry. Entry Fee is required. Entries for more than one award may be submitted, but separate entry forms, fees and supporting statements and back ground materials are required. We strongly advise companies that each award entry form is completely individual, we do not encourage cut and pasting across Award categories.

Contact us

  1. Who should I contact if I have a question?
    If you wish to contact us, please fill out the contact form in the Contact tab. We shall get back to you via email, so please provide us with your current and valid email address. Thank you!